Frequently Asked Questions
Everything you need to know about sourcing chemicals from China
About Sourcing & Procurement
How do you ensure product quality?
We have a dedicated QC team with over 10 years of experience. Before any shipment leaves China, we conduct thorough inspections and testing. We can provide GMP certificates, testing reports, and certificates of analysis upon request.
What is your minimum order quantity?
Our MOQ starts at 25kg for most products. We understand that different buyers have different needs, so we're flexible with quantities. Contact us to discuss your specific requirements.
Do you work with small businesses?
Absolutely! We welcome orders of all sizes. Whether you need 25kg or 25 tons, we provide the same level of service and attention to quality.
Products & Specifications
Can you source products not listed on your website?
Yes! If you need a product not currently listed, let us know. We have an extensive network of manufacturers and can often source specific chemicals within 2-4 weeks.
Can you arrange custom formulations or packaging?
Yes, we can arrange differentiated production based on your requirements. This includes custom formulations, special packaging, and private labeling. Contact us to discuss your specific needs.
What certifications can you provide?
Upon request, we can provide GMP certificates, testing reports (COA), MSDS (Material Safety Data Sheet), certificates of origin, and bill of lading.
Shipping & Logistics
Do you offer door-to-door delivery?
Yes! We coordinate the entire logistics process from factory to your warehouse. This includes freight forwarding, customs clearance, and documentation handling.
How long does shipping take?
Shipping times vary based on destination and product type. Typical lead times are 2-4 weeks for air freight and 4-8 weeks for sea freight. We'll provide estimated delivery times with your quote.
What shipping methods do you use?
We work with reliable freight forwarders and offer multiple shipping options including air freight, sea freight (LCL/FCL), and express courier services (DHL, FedEx, UPS).
Pricing & Payment
How is your pricing structured?
Our pricing includes the product cost, quality inspection, packaging, and export documentation. We'll provide a detailed quote showing all costs including shipping so you know exactly what to expect.
What payment methods do you accept?
We accept various payment methods including T/T (bank transfer), PayPal, and Western Union. For first orders, we typically require 30-50% deposit with balance paid before shipment.
Still have questions?
We're here to help. Contact us and we'll get back to you within 24 hours.
Contact Us